Customer Service

Ordering Online

Submit your order securely via our mobile-friendly web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

Helpful Online Ordering Information

  • Orders must be submitted with the student's email address in order to receive order confirmation and notifications. Use of external email addresses will prevent you from receiving any communications regarding your order.
  • We are not responsible for bounced email or spam filters deleting order information.
  • Orders are fulfilled based on in store availability.
  • Orders are processed during Bookstore operating hours. Orders submitted after store closing and/or during weekends will not be processed until the store re-opens.
  • Please be aware that it can take up to 72 hours to process your order regardless of shipping method selected. ** Please note: It may take longer to process orders during peak sales periods such as the beginning of a semester.
  • Prices are subject to change without notice.
  • Once an order has been processed it cannot be canceled. The Bookstore does not receive drop notifications. The student is responsible for requesting a refund (to be processed in-store and paid back to original form of payment) prior to the return deadline. Return policies and deadlines are found in the return section of Customer Service.
  • Charges in excess of your Financial Aid Book Voucher will be added to your Student Account. You are responsible for payment of all charges on your Student Account.
  • Waubonsee does not offer Phone Orders.
  • ** Photo ID is required at time of order pick-up.

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Shipping Policies

YES! We ship books via UPS and FedEx (2-7 day turnaround) in the continental U.S. - Sorry no international shipping.

FREE ground shipping with $100 or more order (before taxes)!

Ground Shipping: $16.99
2nd Day Shipping: $22.99

** Special Rates apply on larger, bulky items. This rate will be displayed before checkout.

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Bookstore Return Policy

Valid receipts are REQUIRED for all returns and exchanges. If a student x-number was provided at the time of purchase, the receipt can be looked up and a $5 service fee will be charged.

Course Material Refund Deadlines

Textbooks/access codes may not be eligible for a refund if they are purchased prior to "On Sale" date or after the refund deadline each term.

Textbook Return Periods are from Class Start Date:

  • 16 week classes = 10 business days*
  • 8-12 week classes = 4 business days*
  • Less than 8 week classes = 2 business days*
  • ESL & GED Books = 7 business days*

*Business days begin on the day class starts. e.g.: 16 week course with Monday start date, books must be returned by the following Friday.

Course Material Refund Policy

Required textbooks/access codes and *rental books can be returned prior to return deadlines. Textbooks must be in original condition, free from writing, marking, or water damage. Wrapped textbooks with software or access codes must be unopened and unused. Binding, shrink-wrap, and cover must be intact without damage.

*Special rules apply, please see rental agreement.

SORRY, Returns Not Allowed On:

Optional textbooks, study aids, test prep guides, reference books, trade-books, computers/tablets, software, electronics, nursing supplies/scrubs, supplies/equipment, school/art supplies, and special orders.

Return Form of Payment

  • Cash purchases = Cash Refund
  • Credit or debit card purchases = Refunded to card used for purchase. Refund may take 5 - 7 business days to receive the credit on your card.
  • Financial Aid purchases = Refunded back to account.
  • Check purchases = Require ID, either a valid Illinois driver's license or state ID. There is a 14 business - day waiting period on check refunds to ensure that check(s) have been cleared by the bank. After the waiting period, a credit will be posted to the student account. If it results in a credit balance on the student account, a refund check will be issued to the student.

Online Order Pick-Up Policy

Customers will be emailed about any online orders not picked up at the end of the term. Orders will then be held for two weeks. After that time, the orders will be considered abandoned and items will be returned to the floor.

Clothing & Gifts

Clothing and gifts with a receipt may be returned for refund or exchange within 14 business days from receipt date. Items must have tags attached and unworn. Items without a receipt can not be refunded/exchanged.

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Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: (630) 466-2908.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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